Key steps in UASP Phases – Listen 1 to 1 chat, in confidence 3 questions: “What are Needs?” “Why not being Met?” “Where do you think ‘Space’ may help?” (No “Risk” to User) Decision to Proceed, or not, to “Explore” Phase What is UASP? UASP for the User UASP for Initiating Agency UASP’s four phases: LETS Key steps in UASP Phases – Listen Key steps in UASP Phases – Explore Key steps in UASP Phases – Test Key steps in UASP Phases – Synergise Progressive process at user’s speed Some user comments UASP: So where now?